SHIPPING POLICY
Shipping Charges
Shipping charges apply to orders under $499. $29.95 is the usual shipping price for most products under $499, however there can be added shipping costs for over-sized, over-weight shipments, and items shipping to "Beyond Point" areas as outlined below. The customer will be notified of any additional costs before the order is shipped.
Free Shipping on $499 and over.
Free shipping is a limited time offer available on qualifying orders $499.00 and over (excluding tax) anywhere in Canada with the exception of:
- Over-sized / over-weight shipments. We reserve the right to add shipping charges when required. The customer will be notified of any additional costs before the order is shipped.
- All purchases qualify for a free shipping allowance. For most orders this allowance will cover the entire shipping cost. In some cases where product price is low and the weight/size of the product is high or large we may need to charge a small shipping charge. If there are any additional shipping costs you only pay the difference between our shipping allowance and the actual cost. We will subsidize most of the extra shipping costs. An example of this is: Behringer products they may cost very little but weight a lot. We will try to post the surcharges on the products at the time of checkout however sometimes we may need to contact you before shipping. If you have any questions please contact us by phone and we will look into the shipping rates for your area.
- "Beyond Point" areas in Canada as outlined below. Shipping to the US is $29.95 and there may be an additional charge for over-sized/over-weight shipments and for the "Beyond Point" areas in the US as outlined below. Some of our products do not ship to the US. Please call us for more details.
Free shipping does not apply to "Beyond Point" areas, including but not limited to the following:
- Nunavut, Yukon and Northwest Territories
- Alaska
- Hawaii
- Any other areas dictated by our Courier ( Purolator/Canada Xpresspost).
The customer will be notified of any additional costs before the order is shipped. If necessary, "Beyond Point" deliveries may be shipped via Expedited Post Parcel. Furthermore, if a P.O. Box or a rural address is specified for delivery, L.A. Music retains the right to use Expedited Post Parcel service with an authorized signatory. L.A. Music reserves the right to revoke this limited time offer at any time.
Shipping Terms and Conditions
If LAMUSIC.CA (we) have your product(s) in stock, we will email you a confirmation notice that the item(s) are ready to be shipped; that notice is our acceptance of your order. Your order will be deemed to be accepted only if and when we send an acceptance/confirmation email to your email address confirming that the order has been received. L.A. Music is not responsible for typographical errors in pricing or product specification inaccuracies in our catalog or web site. Prices are subject to change without notice.
Shipping/Delivery Times
In-stock orders (excluding special delivery items) generally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. Total price of the order will only be charged to Credit Card accounts after the product has been shipped. Orders paid via PayPal will have accounts charged once the initial acceptance email has been sent.
All delivery times are measured in Business Days, meaning Monday-Friday. This means, for example, an order placed Friday is processed Monday.
Order Accuracy
We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
Ship to Address/ P.O. Boxes
If the ship-to address is not directly accessible by Purolator Ground/Canada Xpresspost, there may be additional shipping costs involved – you will be advised of these BEFORE your order is shipped. Also, there may be additional shipping costs if shipping weight exceeds a certain amount; you will be notified prior completion of shipping. We also may ship your order via Expedited Post Parcel service if Purolator/Canada Xpresspost service is not a viable option. Expedited Post delivery times vary and may take longer to arrive than Purolator/Canada Xpresspost service. Any Purolator/Canada Xpresspost orders shipped to a P.O. Box or rural address will be shipped "Hold for Pickup" to the nearest Purolator/Canada Xpresspost depot/agent.
Order Status/Backorders
Order status can be viewed under 'Review Orders' which can be found under the My Accounts section of our web page. If your order is completely or partially backordered, please contact us for an estimated time of arrival. Since items are constantly being reordered, wait time for backordered products is not long. Once we receive the backordered items, the order is likely to be shipped to you within 1-2 days of arrival to us. Backorders can occur under circumstances such as; distributors and manufactures do not have immediate stock, the product is special order and/or it has been recently released and supply is not readily available. Under these circumstances, the estimated time of arrival is relative and given to us by our suppliers and so, we rely on the estimated information as a guarantee as well. You will have the option of waiting for the next available shipment or to cancel your order. In this situation, we advise the customer to wait for the shipment because his or her order becomes top priority.
Change or Cancel your Order
If for any reason you wish you change your order or cancel your order, you may access the 'Change Quantities/Cancel Order' under the My Accounts section on our web page. You will not be able to alter your order if the confirmation letter has been sent, therefore under that circumstance, please call 1-877-76-MUSIC and we can assist you with the change. We require immediate notice if you choose to cancel your order. However, if we do not receive and process your cancellation request before we accept and ship your order, your cancellation request will not be effective.
International Shipping
L.A. Music Custom Guitars primary ships to Canada. There are some brands we do ship Internationally. Please call us toll free for more details. Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time. At this Point.
Fender Musical Instrument Corporation "FMIC" products do not ship outside of Canada.
If you have any further inquiries, you may contact us at:
L.A. Musical Instruments
230 Lakeshore Road East
Mississauga, ON
L5G 1G9
1-877-76-MUSIC
RETURN POLICY
Our In Store Policy:
7-Day 100% Satisfaction Guarantee by Exchange or Store Credit
If you are not completely satisfied with any product for up to 7 day after your order is received, we will offer an exchange or a full store credit (store credit has no expiry date).
Our Online Policy:
7-Day 100% Satisfaction Guarantee
Because of the nature of online purchases and the lack of actual "touch and feel" perspective for items, L.A Music offers a 7 day return window from when your order received. A minimum 5% restocking charge will apply for returns on online purchases only.
Our online return policy does not apply to any in store pickups or purchases because you will be able to physically inspect the item and try it before leaving the store. Any in store pickups or purchases as such will apply to our 7-Day 100% Satisfaction Guarantee by Exchange or Store Credit.
Return Procedure
Returns will only be accepted within 7 days of receiving your purchase either by in-store pickup or by the ship date you received it. All returns are subject to a minimum 5% restocking fee. Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all shipping costs unless the item was not received as described. Buyer receives a full refund in their original payment method less any shipping charges and a minimum of 5% restocking fee.
Email us or call us at 1.877.76 MUSIC (1.877.766.8742) or 905.271.0303 to receive a Return Authorization Number. Once you have your RA# (Return Authorization), write it in the space provided on the label. Returns sent to us without a Return Authorization Number will not be accepted.
Send your return to:
L.A. Musical Instruments
230 Lakeshore Road East
Mississauga, Ontario
L5G 1G9
Canada
905-271-0303
Return Policy
Our In Store Policy:
7-Day 100% Satisfaction Guarantee by Exchange or Store Credit
If you are not completely satisfied with any product for up to 7 day after your order is received, we will offer an exchange or a full store credit (store credit has no expiry date).
Our Online Policy:
7-Day 100% Satisfaction Guarantee
Because of the nature of online purchases and the lack of actual "touch and feel" perspective for items, L.A Music offers a 7 day return window from when your order received. A minimum 5% restocking charge will apply for returns on online purchases only.
Our online return policy does not apply to any in store pickups or purchases because you will be able to physically inspect the item and try it before leaving the store. Any in store pickups or purchases as such will apply to our 7-Day 100% Satisfaction Guarantee by Exchange or Store Credit.
